Keep up with customer expectations.
Customer satisfaction is one of the most important factors in a successful business. Satisfied customers are more likely to become repeat customers, more likely to recommend your business to their network, and more likely to stick with your business when competition arrives. Likewise, dissatisfied customers can lead to a loss of business and a negative reputation through word-of-mouth and online reviews. With the demand for delivery services increasing, it is imperative that your delivery transactions leave customers feeling satisfied. By ensuring your business follows through on the following three action methods, you can ensure that your customers are delighted with their deliveries.
1 – Speedy (and Affordable!) Delivery
Fast delivery has become increasingly common as customers have grown accustomed to 2-Day, Next Day, and Same Day delivery options. With this expectation in mind, increasing the number of deliveries you can make — and the speed with which those deliveries are made — is necessary to remain competitive with current customer demands. Customers don’t only want speedy delivery, they want those deliveries to be affordable, too.
Luckily, Vehicle Route Optimization has become an increasingly affordable way for businesses to offer their customers fast, affordable delivery. By using Artificial Intelligence, VRO can increase the frequency and speed of deliveries, while cutting down on operational costs. VRO plans routes that avoid traffic and other delivery obstacles, all while increasing the number of deliveries that can be made on a single trip. Costs saved from less-frequent, better-planned routes can be passed on to customers, allowing you to offer faster delivery while keeping costs low.
2 – Frequent, Transparent Communication
Customers shouldn’t have to waste time waiting around on a wide delivery window or feel the uneasiness that comes with not knowing if an expected delivery has been made. Further, if you make promises you cannot keep regarding delivery times, customers are less likely to view your business as reliable.
The tools provided by VRO can assist your business in keeping to those proposed delivery windows. Intelligent route planning can help you better predict when packages will be delivered, allowing you to provide customers with a more specific delivery window. Traffic obstructions that would otherwise cause an unexpected delay can be avoided with the assistance of VRO, ensuring that your deliveries arrive within the expected delivery window.
3 – Positive Employee-Customer Interactions
As the face of your business, ensuring that your employees have positive interactions with customers is key to customer retention. Vehicle Route Optimization can eliminate several of the stressors that come with making deliveries by intelligently planning delivery routes to avoid heavy traffic and road closures.
With the help of VRO, employees won’t feel rushed, leading to fewer damages and more efficient deliveries. The combination of frequent, accurate communication from VRO and positive customer interactions can give your business an image of friendliness and reliability.
Providing customers with deliveries that are fast, reliable, and affordable may seem like an intimidating task, but with Interplai it does not have to be. Our services will provide you with the tools needed to increase delivery efficiency to maintain customer satisfaction. Rather than run up costs or risk confusion dealing with multiple companies, working with Interplai will provide your business with a one-stop solution for route optimization, delivery crowdsourcing, and delivery automation — all at lower costs than the competition.
For more information, or to contact Interplai, please email at: contact@interpl.ai
